Refund policy
🕯️ Return & Refund Policy—BAD GHOST 🕯️
At BAD GHOST, we understand that sometimes... it doesn’t match.
No stress: you have 14 days after receiving your order to return an item to us.
📦 Return conditions
For a return to be accepted, the items must be:
- In perfect condition: not worn, not washed, without odors or damage
- With their original labels
- In their original packaging, clean and complete
❌ Any item that does not comply with these conditions will not be refunded.
🔁 Returns & fees
🧾 Return shipping costs are the responsibility of the customer, regardless of destination.
📌 We don’t do direct exchanges.
If you want a different size or model, just make a return and then place a new order.
🛠️ How do I make a return?
Go to your inbox and write to us at 📩 badghost.help@gmail.com
Remember to include your order number, regardless of the reason.
Upon receipt, we will send you by email a return label to stick on your package.
You’ll just have to drop it off.
Simple, quick.
🧾 Non-returnable items
- Discounted Items
- Gift Cards
- Worn, washed or damaged products
- Items without labels or original packaging
🧯 Defective product or order error?
Inspect your package upon receipt.
If you notice a defect or an error, contact us within 48 hours with a supporting photo:
📩 badghost.help@gmail.com
💸 Refund
As soon as your return is validated, we will process the refund using the original payment method, within 10 business days.
⏳ Nothing received after 15 business days? Write to us. We’re here.
🔁 14-day right of withdrawal
If the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition you received it in, unworn or unused, with labels and in its original packaging. You will also need the receipt or proof of purchase. Return shipping fees are the responsibility of the customer.